IT Support & System Administration

  • IT
  • Tel Aviv

Job Role:
The IT Support is the dedicated person who support the good run of the organization, from the technical and knowledge perspective. He actively and constantly educates the end-user community about the new and actual technologies that we are adopting or running.
 
Responsibilities:

Deskside Break-fix support for computers, mobiles, Support for local meeting rooms.
Responsible for the onsite IT Setup (connectivity/maintenance/troubleshooting)
Responsible for Local IT hardware and software topics
Records and solves tickets/incidents raised by users
Responsible for the IT Inventory (yearly clean up, update and reporting if required) and physical asset tracking and updating
Constantly find new ways to support the customers better by bringing new ideas and implementing them (hardware, connectivity, networking, etc.)
Educates the end-user community on the various technologies we are using.
Accepts and provides for the technical changes coming from the group and makes proper announcements of installation/availability.
Maintains the relationship with the local providers for IT-related matters
Creates and updates IT procedures
Implements IT policies/procedures/processes that come from the group
Responsible for IT induction of new joiners and support for all employees working on site / remotely
Responsible for the demand management process – ongoing management of workstation and workplace services to enable simplicity, service cost, performance, and risk transparency
Manages the CCTV and access control systems
Provides technical input and is involved in the IT equipment acquisition process
Responsible for IT equipment disposal process

 
 
Requirements:

Minimum 2 years of experience in an on-site Helpdesk position.
Good networking knowledge (LAN/WAN TCP/IP based networks);
Good troubleshooting skills.
Good knowledge about Microsoft Windows OS, MacOS (installing, configuring);
Knowledge in using MS Office package.
Microsoft Services: Active Directory, O365, Exchange, Windows Server.
Fluent in English.
Advanced PC knowledge.
Proven organizational and self-motivation abilities.
Able to work independently.
Nice to have knowledge in Jira, Confluence, Jira Service Management, Airwatch and SSO systems.

 
Skills:

Strong social, analytical and communication skills.
Flexible, and the ability to work hard as part of a team and to work well under pressure.
High motivation to manage and finalize tasks in complex environment.

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