What personal information do we collect from the people that visit our website?
Our Site may contain registration forms (e.g. during customer support and review) that will ask users at their discretion to provide us with contact information such as their name, address, e-mail address and username. We use this information to send you news and updates and promotional material about our products or from some of our partners. We do not pass this information to third parties other than the people/or associate working with the product or website.
Anonymous Information (“Non-personal Data”)
Additionally, we collect and/or receive and store certain non-personal information (“Non-personal Data”) whenever you interact with us. Non-personal Data does not permit the identification of individual persons. This exchange of information occurs between your browser and our affiliates or our server occurs automatically upon accessing our pages. Through such exchange, we receive Non-personal Data including without limitation, data relating to the browser you are using, mobile/desktop device, general properties and metadata, OS version, preferred language, the date and time of your visit, the referring website and your preferences in our Websites during your visit. We collect such statistical information about usage as aggregate data from the Site in order to maintain a better customer experience.
When do we collect information?
We collect personal data from you when you fill out a form or enter information on our site.
We collect anonymous information automatically upon your accessing of our site. Additionally, our website may use 3rd parties such as Google Analytics and third-party analytics to better understand how you use the Site and ways that we can improve your experience. Through this tool, we can see trends of usage of our Site such as total number of unique users, popular webpages or articles by number of total impressions, etc. These third parties use pixels or cookies to measure things such as the average time spent by users on the Site or visited pages so we learn how to improve the Site for you.
To learn more how Google uses data from our use of Google Analytics Cookie we recommend you review Google’s policies located at: www.google.com/policies/privacy/partners. We also encourage you to review the Google Analytics' currently available opt-outs for the web tool available at: https://tools.google.com/dlpage/gaoptout/.
How do we use your information?
We may use the information we collect from you when you register, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To follow up with you after correspondence (live chat, email or phone inquiries)
- To enforce the Terms of Service
- Customer Analytics
Additionally, we may provide Personal Information and Anonymous Information to our subsidiaries, affiliated companies, or other third parties for the purpose of processing such information on our behalf mainly for statistic purposes. We require that such parties maintain the confidentiality of such information. We may also use your email address to send updates, a newsletter or news regarding our services. You may choose not to receive email of this type by following the unsubscribe link contained in the email provided.
We, independently and/or via our authorized service providers, may collect Anonymous Information during the use of the Site and its services. We may use Anonymous Information or disclose it to third party service providers, to improve our services, to enhance your experience with the Site and its services and to offer new services of KAPE from time to time.
We may disclose your Personal Information or any information you submitted via the Site and its services if we have a good faith belief that disclosure of such information is helpful or reasonably necessary to (i) comply with any applicable law, regulation, legal process or governmental request, (ii) enforce any agreements we may have with you including investigations of potential violations thereof, (iii) detect, prevent, or otherwise address fraud or security issues, (iv) protect against harm to the rights, property or safety of KAPE, its users, yourself or the public, (v) to respond to claims that any content published on the Site or the services violates any right of a third-party, (vi) to respond to claims that unauthorized information (e.g. name, etc.) of a third-party has been posted on the Site or the services, (vii) when KAPE is undergoing any change in control, including by means of merger, acquisition or purchase of all or substantially all of the assets of KAPE, (viii) pursuant to your approval, in order to supply certain services you have requested from KAPE, (ix) to collect, hold and manage your Personal Information through a third party's cloud based services, as reasonable for business purposes, which may be located in countries outside of your jurisdiction, including but not limited to the United States of America.
How do we protect your information?
We take a great care in maintaining the security of the Site, its services and your information and in preventing unauthorized access to it through industry standard technologies and internal procedures, including through the use of tokens and encryption mechanisms. However, we do not guarantee that unauthorized access will never occur.
Do we use 'cookies'?
Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
- When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
- In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. To remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future.
We may also use trusted third-party services that track this information on our behalf. The following section details which third party cookies you might encounter through this site. This site uses Google Analytics, which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page (https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage)
How to disable cookies
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some of the features that make your site experience more efficient may not function properly. It won't affect the user's experience that make your site experience more efficient and may not function properly.
Occasionally, at our discretion, we may include or offer third-party products (including affiliate companies’) or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Your principal rights under data protection law in relation to your Persona Data are:
- the right to access and information;
- the right to rectification;
- the right to erasure;
- the right to restrict processing;
- the right to object to processing;
- the right to data portability;
- the right to complain to a supervisory authority; and
- the right to withdraw consent.
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It's also important to note that we allow third-party behavioral tracking
We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion as detailed above. Please note that unless you instruct us otherwise we retain the information we collect for as long as needed to comply with our legal obligations, resolve disputes and enforce our agreements.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page prior to the change becoming effective.
London, Stables Market NW1 8AH
You can contact us:
- by post, using the postal address [given above];
- using our website contact form;
- by telephone, on [the contact number published on our website from time to time]; or
- by email, using [the email address published on our website from time to time].
Data protection officer